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June 23, 2005
Service Headache
Sometimes it seems like companies are just trying to beat off their customers with a stick. Take for example one of our large stone suppliers. Every time there is an adventure in itself; changing policies, incorrect billing, incompetent and untrained employees. The list goes on and on. We spend tens of thousands of dollars with this vendor every year. What it does do is make us do it look for other outlets for stone products and use the service oriented companies whose price may be a bit higher.
It's something that we notice with contractors as well. Working with another contractor on a recent project was a frustrating experience. After unanswered calls and missed meetings it wasn't a hard act to follow to look great in the eyes of our client.
Not to be overly promotional, but this is something we try to stress as a point of difference. With cell phones and Blackberries quick and seamless response has become even easier. I just wish many of the other companies we deal with had the same emphasis.
Posted by Michael O'Connell at June 23, 2005 01:07 PM
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