« A Guide to Concrete Finishes | Main | The Price of Steel »
July 13, 2005
Common Courtesy
Here is a bit of common courtesy that people soliciting any service should be aware of:
It happens more than you would think. A customer calls our company to his or her property for a free on-site consultation. From there often we compose a bid for landscape services to be done at the project. We send the bid, often via email.
And then we wait, and wait, and wait. It amazes me potential customers fail to follow up on estimates that we give. We issue the estimate and then they fall off the face of the earth. To me this is an issue of common courtesy. While I realize that potential clients are soliciting the services of our company and that the choice of companies is theirs, we often expend a lot of time and energy trying to be of service, even to those clients that do not hire us. For the sake of mutual courtesy all we would ask is an acknowledgement with a simple phone call or email stating that they decided to go with another company or in another direction.
Posted by Michael O'Connell at July 13, 2005 09:33 AM
Comments
Post a comment
Thanks for signing in, . Now you can comment. (sign out)
(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)