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September 01, 2005
Making the Switch to Verizon
Following up on a couple of previous posts concerning our cellular service with Nextel (see... Problems with Nextel & Nextel Update), we have made the switch to Verizon. In the end, it was a question of service. Interestingly, Nextel was willing to talk about discounts and work arounds when we were getting ready to cancel our service, but when we first had our complaint they were unwilling to do anything. It just goes to show that the squeaky wheel gets the grease, especially with a company as large as Nextel. They were happy to charge us full price until we threatened to leave. There's a certain wheeler-dealer "car dealership" feel to these sorts of things. It's unfortunate that Nextel wanted to play games, instead they lost our business.
See noted business author Tom Peter's commentary on the Sprint-Nextel merger
Posted by Michael O'Connell at September 1, 2005 09:44 AM
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