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June 09, 2006
Nextel and the Bully Pulpit
I try not to rant here too much, and instead try to keep things focused on things landscape related with an occasional customer service commentary. But, after a series of incidents with Nextel's woeful customer service, I wrote a series of blog articles about our experience several months back. The interesting thing is the effect of these posts. Because they were a big hulking corporation, with commensurately slow and hulking customer service, Nextel could care less about our company as a customer. Maybe that's nothing much to fault them on there. But a quick Google of "Nextel Problems," puts our posting in the first page of results, along with other Nextel dissenters. And, Nextel is the most often searched term on the blog, which means people come here to read our experience.
Just another example of how the Internet and blogs can be a great forum for voices, opinion and accountability. Just ask business consultant heavy weight Tom Peters and his experience with the Boca Raton Resort & Club: "an incredibly crappy ("die rather than go back") experience."
For More:
The Nextel Series
Posted by Michael O'Connell at June 9, 2006 07:43 PM
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